Evaluation of Post-Exit Client Experience in the Rohingya Community

Reception House recently partnered with the Rohingya Centre of Canada and CCBR to conduct an evaluation of Rohingya Clients' post-exit experiences, after leaving the Client Support Services (CSS) Program. Funded by Immigration, Refugees and Citizenship Canada (IRCC), the CSS Program provided intensive case management to Government-Assisted Refugees (GARs) for 12 to 24 months, based on individual needs.

CCBR played a key role in this evaluation, bringing its expertise in participatory, community-engaged research to help assess how clients adapted after exiting the program. The goal was to better understand the post-exit experiences of Government-Assisted Refugees (GARs) and inform future recommendations to help them successfully live their life independently without intensive support.The evaluation employed qualitative research methods, including one-on-one interviews with men and a focus group discussion with women who had exited the CSS Program and were living independently. These methods were co-developed with guidance from a steering committee composed of members from the Rohingya Centre and Reception House, to ensure the evaluation was responsive to the needs and contexts of the community.

Through this collaborative approach, CCBR facilitated a reflective process that highlighted the strengths, challenges, and ongoing needs of former CSS clients, contributing valuable evidence to inform future program improvements.